1 hour ticket response
Prompt support is our top objective and that is the reason why we have a team of seasoned client support engineers who will be happy to offer a rapid solution to any question that you may have. Just open your support ticket from the Site Control Panel and we will reply within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute client support ticket response time.
A Top–Notch Customer Support Service
Each member of our support staff has lots of years of experience in the cloud hosting world and almost all of them have worked for us for at least 5 years. They all are eager to respond to all your questions in the most professional manner possible.
An Easy–to–Navigate Help Center Section
To help you find a quick suggestion on how you can use a specific service, we have implemented a very intuitive Help Center section in the Site Control Panel. You can browse through a broad collection of web hosting account management articles and website administration articles, check out the F.A.Q. section or check out our step–by–step video tutorials.
