Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We provide a 60 min response guarantee for each ticket or email that you submit to our tech support team. We’ll quickly respond to all the general inquiries and forward right away the matter to our admins in case further assistance is needed. If you take advantage of our Managed Servers package, we will carry out any of the included tasks at a time that has been discussed with you beforehand.

  • Top quality support service

  • A Top–Class Client Care Service

  • We’ll be online for you 24–7–365 to respond to any inquiries that you may have connected to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server management tasks, you can take advantage of our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Site Control Panel with an in–depth knowledge base, which features extensive explanations of its features and functionalities. Additionally, we have created exhaustive video tutorials that will further disclose to you how to perform a specific action or solve a regularly encountered issue. All the help articles and the tutorial videos are readily reachable from each section of the Site Control Panel via the Help and Videos buttons situated in the upper right corner.