Though this isn't the most importantfactor to help you distinguish a reliable cloud hosting provider from a bad one and a reseller from a real provider, being able to call and consult with a live person is a sign that you aren't working with a one-person company and that you'll be able to reach somebody if you need assistance. The telephone support for hosting services may range from general to expert, which means that the issues which can be resolved with a call differ depending on the particular supplier. Generally, these issues are more basic and feature billing or first level tech issues because more complex issues generally require a support ticket where both you and the administrators can follow the proceedings with a particular situation. Nonetheless, the option to call your service provider will save you considerable time and efforts for the multitude of small issues which may eventually show up when you manage your hosting account.
Phone Support in Cloud Hosting
We believe that having the option to communicate with a live consultant is rather important, so we have 3 support lines globally (UK, USA and Australia) and you can get in touch with us on the phone for fourteen hours every day. If you consider getting one of our cloud hosting, for instance, you have the option to give us a call and find out more about our solutions prior to ordering to make sure that we do meet all the system requirements for your web sites. Following your purchase, you'll be able to get in touch with us about all the sales and billing problems you may have, or receive any kind of general or basic technical info that you need. We've tried to find the balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, that will make it easier to keep track of the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we offer. Whether you would like to find out more about the packages, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complicated troubles may require a support ticket so as to give time to our technical support team to investigate, we're able to assist you with numerous tech questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you can get in touch with us.