If you’ve ever got any questions concerning the hosting service or you encounter a problem with your websites, you’ll need to touch base with the respective hosting company’s tech support team. It may not make a difference how soon they’ll reply if you’ve got a query of a generic nature, but a problem like an ill-implemented web app update, for instance, may result in your site becoming broken or invisible online. And the longer you wait for the support team to help you, the longer the site will be inoperative. If you offer services or goods online, any outage will influence your website in a destructive way and you can lose current or potential customers. A lot of web hosting providers, mainly resellers, answer trouble tickets and emails within 24 hours, but in the electronic realm this is way too long, since customers will hardly ever return to a site that is not working properly for prolonged intervals.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any trouble ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us on weekends and national holidays. Regardless of the essence of your problem or query, we will lend you a helping hand instantly and will give you the needed information to troubleshoot any problem with your websites. The real response time normally doesn’t surpass fifteen-twenty minutes, which suggests that you can forget about waiting around for hours to get an issue fixed or even worse – waiting all day only to receive an answer that more information is required whilst nothing’s solved. We will offer you assistance at once merely because we understand just how priceless time can be in the dynamic online age. The 1-hour response time guarantee is valid for any technical or billing question that you may have with regard to our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a client support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you will get a reply within 60 minutes max. You can get in touch with us at all times in regard to general, billing or technical matters and since we’re available to you 365 days a year, you will invariably receive help in a timely fashion. Based on the specific question or issue, we’ll give you more details, solve the problem if it’s been caused by something that’s within our reach or instruct you on what actions to take if you need to configure a certain setting for an Internet application that we cannot access. You can forget about waiting around for a whole day for each answer. The fact is, in the majority of cases we reply to tickets and emails within 20 to 25 minutes max.