A live chat is a real-time way of communication between a web hosting company's support crew and its clients. It is a very efficient way to receive some info about the hosting services or get some problem resolved because you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the low possibility of errors at the time you exchange information such as usernames or domain names, the faster response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative investigates the issue in question. Furthermore, you're able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone fees that you will have to pay if you're calling to another country.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all cloud hosting that we offer and we will support you with almost everything in real time. If you do not have an account with us yet, we'll be able to give you more info about the plans so as to help you to get the most suitable plan. If you are an active customer, we're able to help you with any billing or general matter plus with various common technical troubles, such as an email address setup in a desktop e-mail client. In case you cannot call us for some reason or you are in a country where we don't have a local phone number, our live chat will be the best choice to contact us. Certainly, some troubles need extra time to examine and test, therefore you will need to open a support ticket to our technicians, however, we can save your time and assist you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so that when you have any questions for our Linux semi-dedicated servers, you can contact our customer care team anytime regardless of whether you have already purchased an account or not. Generally, the chat service is for pre-sales, billing and common questions and issues, but we will help you with many tech questions as well. We will help you choose the proper package for your web sites in case you do not have an account yet, we can respond to any kind of billing questions or issues you may have or we can help you with installing your new e-mail address on your PC or smart phone - all of this will be done timely as our live chat service is accessible all day, each and every day. Every time you require assistance, you can speak to an agent and save a long time.