In case you have purchased a web hosting plan and you have certain enquiries concerning a concrete feature/function, or if you’ve run into a certain obstacle and you need support, you should be able to touch base with the respective support team. All hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, due to the fact that the most effective way to solve an issue most often is to open a ticket. This method of correspondence renders the replies sent by both sides simple to track and allows the technical support team members to escalate the case in case, for instance, a server administrator should interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you need to use no less than 2 separate accounts to contact the client support staff and to actually administer the hosting space. Incessantly signing in and out of different accounts can often be a bore, not to mention the fact that it takes lots of time for the majority of web hosting providers to process the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come bundled with an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in the same location – invoices, web files, emails, support tickets, etc., eliminating the need to log in and out of different interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks of the mouse without having to leave your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of informational articles, which will supply you with additional information and which may help you resolve any particular issue before you actually submit a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything in one single location, so we’ve implemented a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will permit you to handle the communication with our customer support team along with your semi-dedicated server account, which goes to say that you will not need to memorize one more login name for some other admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with less than several clicks of the mouse while you are browsing the files within your semi-dedicated account. On top of that, you can search through older tickets using a smart search filter or check applicable knowledgebase articles, which include solutions to commonly faced obstacles. The inbuilt ticketing system is strictly monitored 24x7 with the maximum response time being only sixty minutes, so there will always be somebody to help you out.