The access to the customer and tech support that a cloud hosting company provides can tell you a lot for the services they supply as well. In case you're allowed to use just e-mails and / or tickets, you have almost certainly discovered a reseller and not the hosting provider. When this is the case, you'll have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for additional help. When the supplier offers different means of communication with quick response time which are available at any moment, they're almost certainly the top provider, not a reseller. So you will benefit from well-timed assistance and top-notch support as they'll have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it's generally much better to get hold of your web hosting company directly by using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting plans are round-the-clock, which means that you can forget about waiting for several days so as to get assistance. In case you aren't our client yet, you can call us, chat with an agent or send an email message. If you currently have an account, you can open a support ticket in addition to the other three options for contact. You are able to pick the best way to contact us depending on where you are or the hardware you're using. We're able to assist you for more or less any webhosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you purchase a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and general queries. Our agents can help you choose the perfect package or supply you with info about our servers, so as to check if the system requirements for your web sites are met. If you are an active client, you also have the option to get in touch with us through electronic mail or via our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that whenever you use any of these two ways of correspondence, you'll receive a reply within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other companies, even large ones, you can compare the reply time as it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
In case you get a VPS server through us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local telephone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. If you're a current customer and you're looking for help with some technical issue that requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an email and we will take care of the issue and send you an answer within one hour. The answer time is warranted 24/7, which includes weekends and holidays, still for many problems it takes a maximum of 30 mins to get assistance. The support service covers your VPS and all the pre-installed software it includes, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we supply feature 24/7 support through several methods of communication and with a one-hour max reply time warranty. When you want to find out more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers that we have worldwide or you could use our live chat support and speak with a live agent. For strictly technical difficulties that require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to track a specific problem. The answer time for them rarely surpasses 30 mins, so you can forget about waiting for a whole day so as to get assistance. The support service is available for any server-related matters, which includes the pre-installed software. When you want support for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all the packages.